Refund and Return Policy

Thank you for shopping at Budget Tech. We strive to ensure you are satisfied with your purchase. However, please read our refund and return policy carefully before making a transaction, as electronics products have specific conditions for returns.

1. General Return Policy

Generally, sold products are non-refundable and non-exchangeable. We do not accept returns for “change of mind” or if you simply decide you no longer want the product after purchase. Returns are only accepted if the product is found to be defective or damaged upon arrival.

2. Eligibility for Returns

You may request a return or exchange only under the following circumstances:

Dead on Arrival (DOA): If the product is not working immediately after unboxing.
Wrong Product: If you received a product different from what you ordered (e.g., wrong model, color, or specs).
Manufacturing Defect: If a defect is found within 24 hours of delivery (before standard warranty terms apply).
Physical Damage (Courier): If the product was damaged during transit (Subject to video evidence).

3. Mandatory Requirements for Return

To process a return, the following conditions must be met:

Unboxing Video: For courier deliveries, you must have a complete, unedited unboxing video showing the sealed package being opened. Without this video, claims for physical damage or missing accessories will strictly not be accepted.
Original Condition: The product must be returned with the original packaging, all accessories, manuals, warranty cards, and free gifts (if any). The box should not be torn or written upon.
Invoice: The original purchase invoice/bill must be presented.
Notification Time: You must report the issue to our hotline (+880 1717 07 79 34) within 24 hours of receiving the product.

4. Refund Process

If your return is approved and a replacement is not available, we will initiate a refund.

Timeline: Refunds are processed within 3 to 10 working days after we receive and inspect the returned product.
Method: Refunds will be made to the original payment method (Bank Transfer, Mobile Banking, or Card). Cash refunds are only available for physical store purchases made in cash.
Deductions:
- Delivery Charges: Shipping/Courier charges are non-refundable.
- Gateway Charges: For online payments (Card/EMI/Mobile Banking), the payment gateway processing fee (approx. 1.5% – 2.5%) may be deducted from the refund amount.

5. Non-Returnable Items

The following items cannot be returned or refunded:

Software, Operating Systems, or Digital Licenses once redeemed or opened.
Printer cartridges or toners if the seal is broken.
Products where the warranty sticker/serial number has been removed or tampered with.
Custom-built PCs (unless a specific component is defective).

6. Order Cancellation

Before Shipment: You may cancel your order before it is shipped. If you have paid in advance, a full refund (minus gateway charges, if applicable) will be processed.
After Shipment: If you cancel after the product has been shipped, you must pay the two-way courier charges.