FAQs
Orders & Delivery
For deliveries inside Chattogram City, it typically takes 24 to 72 hours. For nationwide delivery (outside Chattogram), it usually takes 3 to 5 working days depending on the courier service.
Inside Chattogram: Standard delivery is 300–500 BDT. Express (Same Day) delivery is 1,000 BDT. Outside Chattogram: Courier charges are approximately 400 BDT (may vary based on product weight or size).
Yes, we offer Cash on Delivery. However, for orders outside Chattogram, a partial advance payment is required to confirm the order.
Warranty & Service
Yes, most of our products (Laptops, PC components) come with an official Brand/Manufacturing Warranty ranging from 1 to 3 years, depending on the manufacturer.
No. Warranty covers only internal manufacturing defects. Physical damage, water damage, burn issues, or deep scratches are not covered under warranty.
You can bring the product to our Service Center at Central Plaza, Chattogram, along with your purchase invoice. If you are outside the city, you can send the product to us via courier (courier charges to be borne by the customer).
Payment & EMI
Yes! We offer EMI facilities for up to 36 months using credit cards from over 25+ banks. We accept both POS (offline) and Online EMI.
Yes, EMI charges vary by bank and tenure (duration). For example, a 6-month EMI typically incurs a charge of around 6-7%. Please check our EMI Policy page for the detailed chart.
No, currently we only accept payments from domestic Bangladeshi banks.
Returns & Exchanges
Sold products are generally non-refundable. We do not accept returns for "change of mind." Returns are only accepted if the product has a manufacturing defect found immediately upon delivery.
You must record a full unboxing video when opening the package. If you find any physical damage, contact our hotline immediately (within 24 hours). Without video evidence, physical damage claims may not be accepted.